Therapy and Spa FAQ

Frequently Asked Questions

Q: How do I prepare for a massage?

Refrain from eating just before your massage.

Arrive at least 30 minutes prior to your scheduled massage.

When getting on the table, it is up to your comfort level to take as much clothing off as you prefer. You will be fully draped and covered by both a sheet and a blanket.  We only uncover the area that is being worked on.

Always communicate with your Licensed Massage Therapist about any restrictions or concerns.  

Always communicate during your massage if anything needs to be adjusted, including pressure.

Q: Can you request a service provider?

Yes, please ask a staff member to put notes on your appointment that you would like to be with that particular service provider.

Q: Should I book a Relaxation or a Deep Tissue massage?

A relaxation massage is a light rhythmic pressure throughout the body.  This is a massage for someone who is looking to relax into another world and let go. A Deep Tissue Massage gives you more freedom with pressure and stretching.  You are able to either incorporate a mixture of pressure where you find some areas need attention with deeper pressure and wanting lighter pressure in others. If you are looking for a full body with deep pressure, this is also an option for you.

Q: Is it OK to fall asleep during my massage?

Yes, this means that you are comfortable and relaxed.  Most Licensed Massage Therapists will tell you it is a compliment.

Q: How early should I arrive?

We suggest arriving at least 30 minutes prior to your appointment.  This will allow you to check-in, receive your locker, change and be on time for your service.

Q:  What should I bring for my appointment?

When booking a service with Raffa Life(with the exception of Reflexology, Neuromuscular, Colon Hydrotherapy and Infrared Sauna), you will receive a locker to store your belongings.  We encourage you to bring comfortable clothes to sweat in, a towel, a refillable container that is not glass for water, and to be barefoot in order for your body to truly absorb the elements and help assist your body in detoxifying. If you have any medical conditions, we ask you to bring a doctor’s note clearing you for your scheduled service.

Q: What should I give for a gratuity to my service provider?

We suggest 20% of your scheduled service.  You have the option of tipping with cash or credit card.

Q: Should I practice yoga  after services?

After receiving a service at Raffa, we encourage at least a one hour rest period before participating in any yoga class.

Q: What should I do after my massage?

You will want to hydrate more than usual and rest when your body asks you to.  

Q: How do I schedule an appointment online?

When booking a service on a desktop browser, Sign in or create an account at:, Click on Urban Sweat Appointments, Select service type, Select specific service or all services, Scroll down to choose provider, day, date or time, Click search, Click book next to the service you would like to schedule and Click book appointment.

For more information about the Therapeutic & Spa at Raffa Life, please click below to see our full therapeutic offerings!

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Parking for Raffa Active Relaxation Center can be found in the back of our building.

Travel by Air

The Raffa Active Relaxation Center is a 10-minute drive from T.F. Green Airport (PVD) located in Warwick, Rhode Island. If you are flying internationally, Boston’s Logan Airport (BOS) is a one hour drive. New York’s John F. Kennedy or LaGuardia International Airport is respectfully a three hour drive.

Travel by Rail

The Amtrak train runs from both Boston and New York into Downtown Providence. Raffa is a 15-minute drive from the station.

Providence Amtrak
100 Gaspee St., Providence, RI 02903
(401) 727-7276

Where to Stay

Extended Stay America
Located 7 minutes from studio | 2.69 miles
268 Metro Center Blvd., Warwick, RI 02886
(401) 732-6667

Located 3 minutes from studio | 1.37 miles
400 Knight Street, Warwick, RI 02886
(401) 734-4460

Hotel Providence
Located 14 minutes from studio | 8.12 miles
139 Mathewson Street, Providence, RI 02903
(401) 861-8000

Where to Eat and Shop

Located 1.5 miles from the Raffa Active Relaxation Center is a Wholefoods Market, Shaw’s Market, Starbucks Coffee, the Garden City Shopping Center, and a CVS Pharmacy.

A 15-minute drive will drop you off in Downtown Providence, or take the 45-minute scenic route to Newport and the Rhode Island shoreline.

We are always available to answer any other questions and help in anyway we can. Please send us a message or call 401-463-3335.