Privacy Policy
At Raffa Yoga and Urban Sweat Spa, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us online or in person.
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What Information We Collect
We may collect the following personal information when you create an account or book a service:
- Name
- Phone number
- Email address
- Credit card or payment details
This information is collected through our booking platform (MindBody), newsletter sign-ups, event registrations, or when you contact us directly.
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How We Use Your Information
We use your information to:
- Process and confirm appointments or service bookings
- Communicate with you about your account or scheduled services
- Send important updates and occasional newsletters (you may opt out at any time)
- Improve the client experience and support your wellness journey We do not sell, share, or rent your personal information to third parties.
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Account Access & Security
All users must create an account to book services through our website. Your information is stored securely through our third-party booking provider (MindBody), which uses encryption and data protection protocols to keep your information safe.
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Third-Party Services
We use trusted platforms like MindBody, Facebook, and Instagram to support booking, communication, and marketing. These platforms may collect limited user data under their own privacy policies. We also use tools such as Facebook Pixel or Instagram insights for general marketing analytics to better understand user interaction with our content.
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Photos & Social Media
We occasionally take photos or short videos in the studio, spa, or Urban Sweat to highlight our classes, workshops, or special events on social media or our website. If you do not wish to be included in photos, please let a team member know at check-in or notify us by email at managerraffa@gmail.com.
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Minors
Minors (under 18 years of age) may participate in certain services (such as yoga classes) with a parent or guardian’s consent. We do not knowingly collect personal information from children under 13 without parental approval.
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Your Rights & Choices
You have the right to: - Access, correct, or delete your personal information - Opt out of marketing emails at any time - Request clarification on how your data is used To make any updates or requests, please contact us at managerraffa@gmail.com.
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Policy Updates
We may update this Privacy Policy occasionally to reflect changes to our services or practices. The most recent version will always be available on our website.
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Thank you for being a part of the Raffa community. We are committed to keeping your personal information safe and your experience with us positive and respectful.