Policies and Forms

Policies and Forms

Raffa is dedicated to achieving all over wellness for the mind, body, and soul. We offer everything from yoga, to Urban Sweat, therapeutic and spa treatments, and Raffa Real Food. Please click a tile below to view our forms and policies. 


Appointments

 

 

 

Appointments are recommended for therapeutic services, and can be made online or by phone. We will do our best to accommodate all walk ins. To secure an appointment, a credit card or gift card purchase is required at the time of booking. For therapeutic services, please arrive 30 minutes prior to your appointment time to enjoy our Spa lounge. To participate in any services offered by Raffa Yoga and Urban Sweat, you must create a personal account through our MindBody platform and agree to the terms and conditions. As a courtesy to the next guest appointment, your treatment will be compromised if you are running late. If you cannot keep your therapeutic treatment, 24 hour notice is required to avoid the cancellation fee. In order to cancel, please call the studio at (401) 463-3335 or email us at managerraffa@gmail.com. All participants must be 18 years of age or older to enter Urban Sweat and/or to receive services. When booking a Prenatal massage, the mother must be beyond her first trimester of pregnancy in order to receive a massage. Gratuities are not included in the service price and 20% is preferred for excellent service! We receive the right to refuse service if the guest presents with behaviors not consistent with our policies or appropriate for our studio well being. There are no refunds on purchases or returns, only store credit can be given.

Cancellations

We require that you notify us of cancellations twenty-four hours prior to your spa appointment and/or class. Late cancellations or no shows will be billed, the full value of the service reserved, to the credit card on file. We do not refund purchases of yoga classes, therapeutic services, workshops, entrances to Urban Sweat, memberships or class card specials. We could provide an account credit to be used at a future date for anything Raffa.

Payment Method

We require a $10.00 minimum on all credit card purchases. Raffa accepts cash, Visa, Mastercard, and American Express. A 20% gratuity is suggested for all therapeutic services.

Return Policy

Raffa Yoga and Urban Sweat issues all returns in the form of Raffa account credit. No refunds to credit cards will be given. Any defective product can be returned and must be in the same condition it was received in with its original packaging.

Gift Certificates

Raffa gift certificates are available in any monetary value, and have no date of expiration. If you would like to use your gift card for a purchase, please call the front desk at 401-463-3335, gift cards can only be used over the phone when booking or booking at Raffa Yoga and Urban Sweat.

Lost Or Stolen Items

 

 

Raffa Yoga and Urban Sweat is not responsible for lost, stolen, or left behind items. If you feel you have left something behind, please call the front desk staff and ask for them to check our lost and found.

 

 

Class Pack And/Or Packages

 

 

 

These are not considered a gift certificate, and will expire one year from the date of purchase. Price sharing is accepted and must be authorized by the purchaser of the pack or package. ALL class cards and packages expire one year from the date purchased. If your class card or package expires, we can extend it 90 days for a $20 fee.

 

 

GROUP EVENTS

 

 

The Raffa team is well versed in accommodating groups of all sizes and assisting you with unique wellness upgrades and solutions for your event. Payment in full is due at the time of booking to secure your group reservation. Refunds will only be offered to groups or programs cancelled seven days prior to date of event. No outside food or drinks are allowed in the facility as we own and operate Raffa Real Food llc. Outside event catering is also available. Private group AntiGravity classes must be booked at least 28 days in advance, and payment is required in full at time of booking. A waiver must be signed by each participant. Each participant will be required to wear a long sleeve shirt and pants.

 

MEMBERSHIP

 

Raffa yearly ACH memberships are secured through your checking account, and individually committed with a signed contract. There is a fee of $200 to cancel the yearly membership. Any check that is returned due to lack of funds will be charged a $20 fee. Memberships, monthly or yearly, are non refundable, non transferable, and cannot be shared with another party. Any child under 16 years of age cannot be left unaccompanied at any time and we require you to be 18 or older to enjoy our therapeutic services and the Urban Sweat Experience.

 

 

AGE RESTRICTIONS

 

No one under the age of 18 is allowed in Urban Sweat or able to receive spa services.

 

 

FOOD AND BEVERAGES

 

No outside food may be brought into the building. No alcohol, drugs, vaping or smoking of any kind is permitted on Raffa grounds.

 

Urban Sweat

Clothing must be worn in Urban Sweat, a pair of shorts and a T-shirt. If you would like to wear a bathing suit, it must be covered with shorts and a T-shirt. We encourage guests to be barefoot in order to truly absorb the elements and to help assist in the detox process. There is no food allowed in Urban Sweat, we invite you to utilize our Conversation Cafe to relax and enjoy your meal. Please bring a refillable container to fill with the verity of waters we provide, please no glass water containers.