Our Policies
YOGA
Yoga Cancellation Policy
To secure your spot for a yoga class or workshop, payment is required upon booking. Please note our 4-hour cancellation policy for yoga classes, where a 100% charge applies for cancellations made with less than 4 hours notice.
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Memberships
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Please note that monthly memberships and unlimited yearly memberships cannot be shared with another guest.
Rentals
We do provide yoga mat and towel rentals.
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Reservations
We recommend scheduling your yoga class or workshop in advance to secure your spot before it fills up. While walk-in slots are offered based on availability, please note there is an extra fee for walk-ins or in-studio bookings. Currently, online reservations for multiple people cannot be processed. Please contact us via phone to speak with a Raffa Team member regarding booking multiple yoga reservations. Everyone must have their own Mindbody account.
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Yoga props
While we encourage students to bring their own mats and props, Raffa Yoga provides complimentary yoga props such as blocks, straps, bolsters, blankets, and rolled-up mats for use during class.
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Practice Patience, Kindness and Gratitude
Please treat the Raffa Yoga staff with respect, as you would like to be treated. We do not tolerate raised voices or disrespect, and such behavior may result in being asked not to return. Managing the influx of yogis arriving on time and checking into our day spa can be challenging, and everyone is doing their best.
Whether you enjoyed your class or found it not to your liking, please know that our staff and faculty at Raffa Yoga give their all to ensure your experience is top-notch. Our instructors have dedicated years to personal study and put in hours of preparation for each class. There's a teacher for everyone, and we hope Raffa Yoga meets your needs. We value any feedback you'd like to share!
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Class-Room Etiquette
Arrive 10-15 minutes early before your class to quietly settle into the room. During your class, the space becomes a sanctuary. If you're running late but there's still space, you can register and join a class up to 10 minutes after the scheduled start time.
After using props, please retrieve them, sanitize with the provided cleaner, and return them to their designated spots as directed by the instructor. If you need to leave before the end, please do so discreetly before Savasana, not during. Find a quiet way to exit your space, or if necessary, leave your mat and props where they are and depart respectfully without disrupting the group.
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Respect the Teacher and Your Community
Please follow the teachers instructions and avoid practicing your own series during class. Cellphone use is not allowed during sessions. Be mindful of your neighbors on adjacent mats by ensuring you are clean and refrain from wearing strong scents like cologne or perfume. Opt for a naturally clean and fresh approach. Showers are conveniently located on-site, and towels can be rented.
URBAN SWEAT SPA
Therapeutic and Urban Sweat Cancellation Policy
To secure your Therapeutic service or Urban Sweat Experience, payment is due at the time of booking. We ask for a 24-hour notice for any cancellations or rescheduling of Therapeutic and 4-hour notice for any cancellations or rescheduling for Urban Sweat appointments. Failure to cancel or reschedule within this time frame or missing a scheduled appointment will result in a full charge for the service, with no option for a credit to Raffa account or rescheduling.
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Memberships
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Please note that monthly memberships and unlimited yearly memberships cannot be shared with another guest.
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Reservations for Therapeutic Services
For optimal availability of desired times, services, and providers, we advise booking your Therapeutic Service appointments in advance. Full payment with a valid credit card is necessary at the time of booking. The Urban Sweat Experience is complimentary with most Therapeutic Services and must be enjoyed on the same appointment date within the specified time frame of your booking. It cannot be transferred to another guest or used on a different day. If you are planning to book for multiple people, everyone in your party MUST have their own Mindbody account (click here to make an account). Our system does not allow one individual to book for multiple people. What you CAN do is pay for all desired services under your account, and give us a call to reserve the services. (401)-463-3335
Requesting your therapist preference
Feel free to express your preference for either a female or male therapist when booking your appointment. If you've had a positive experience with a specific therapist before, don't hesitate to request them. You can also specify your therapist preference when booking online!
Communicate with your Therapist
Don't hesitate to communicate your preferences. Your therapist will make every effort to accommodate requests during the treatment. If you'd like more or less pressure during the massage, please inform your therapist. Feel free to ask questions as well; your therapist values your feedback and is happy to address any concerns.
Be Punctual
For an optimal experience, it is recommended to arrive 10-15 minutes early for your appointment, allowing for a relaxed transition into the spa atmosphere. Please note that if you arrive late, your treatment time may be reduced.
Gratuities
Gratuities are not included in the service price. It's customary to leave a gratuity of 15-20 percent, though you are welcome to adjust this as you see fit. You can give your tip directly to the therapist or leave it at the Front Desk in a designated envelope during checkout.
Reservations for The Urban Sweat Experience
We recommend booking your Urban Sweat Experience in advance to secure your spot before it fills up. While walk-in appointments are offered based on availability, please note there's an additional $10 fee for walk-ins or in-studio bookings.
Electronics Policy
Electronic devices such as computers, iPads, cell phones, and similar items are prohibited in the saunas, steam rooms, and Urban Sweat Relaxation area. However, you're welcome to use your electronics in the conversation cafe, where guests can connect, engage in community conversations, and access complimentary guest WiFi.
Urban Sweat Whisper Policy
Urban Sweat offers a warm, holistic healing experience. Our serene relaxation space is perfect for sleep, meditation, or deep relaxation. To maintain the tranquility, Urban Sweat, including saunas and steam rooms, is designated as a whisper-only zone. The conversation cafe is available for socializing and community discussions.
What to bring for your Urban Sweat Experience
Please dress appropriately for Urban Sweat, as it's a co-ed environment. We recommend wearing modest, loose-fitting cotton or athletic-style clothing, or a bathing suit that you feel comfortable in. Both men and women must wear clothing while moving through the common areas between saunas and steam rooms. While we are a barefoot facility, you may choose to wear sandals or flip flops if preferred. Please bring a large towel for sweating and a second towel if you plan on showering; towels are also available for rent. We offer various artisan waters, so please bring a non-glass refillable water bottle. Please note that no food is allowed within Urban Sweat or the sauna facilities. While there is no set circuit to participate in the Urban Sweat 4hr sauna experience. We recommend you use the room at a duration, frequency and pause that best meets your individual health needs.
Age Requirement
The minimum age requirement to visit Urban Sweat or participate in a Therapeutic Service is 18 years old.
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Gift Card Policy
Gift cards are available for purchase both online and in-studio at any desired monetary amount, usable for any offering at Raffa Yoga & Urban Sweat Spa. In the State of Rhode Island, gift cards do not expire. However, packages or services purchased with a gift card may have
expiration dates. Please note that online bookings cannot currently be redeemed using a gift card. For assistance with booking using a gift card, please reach out to us by phone to speak with a member of the Raffa Team. (managerraffa@gmail.com or 401.463.3335)
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Refund Policy
All sales of services and gift cards are non-refundable. Retail items can only be refunded if they are unused, in their original packaging, and accompanied by a receipt within 14 days of purchase. Refunds will be provided in the form of a Raffa account store credit, which can be
used for future purchases at Raffa.
Personal Property
Raffa Yoga & Urban Sweat Spa provides individual lockers for Urban Sweat guests and in-studio cubbies for yoga students to store personal items. However, we do not accept responsibility or liability for any lost, stolen, or damaged property during your visit to our facility.