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  • What do I need to bring for Urban Sweat?
    ​Ideal Non-glass refillable water bottle (Flavored and filtered water provided) Two towels Comfortable clothing to sweat in Optional Flip Flops Bathing Suit Book to read (no electronics)
  • What do I need to bring for Yoga?
    You Should Bring: Bring a Yoga Mat Non-glass Water Bottle Towel Each Yoga Studio Provides: Blocks Straps Bolsters Blanket ​ You are welcome to bring your own props. If you forget your mat, you can rent one for $5.
  • It's My First Time, What Do I Do?
    When you’re new to Raffa Life, creating an account is required to book Yoga classes or Urban Sweat Spa appointments. This simple step ensures you can easily schedule your wellness experiences with us! Find a service that best suits you and create an account: Find more details on Urban Sweat Appointments and pricing:
  • Can I share yoga passes or my services with someone else?
    Yes! You are welcome to share any passes or services on your account with other guests. Call or ask the front desk to share one-time or link your accounts for multiple uses! If you'd like to transfer services or passes to another account, please contact managerraffa@gmail.com Exclusions: New to Yoga Package
  • Do you have showers?
    Yes! For Urban Sweat Spa guests, we have showers stocked with Shampoo, Conditioner, and Body Wash. The changing room is also equipped with lockers to store your belongings, a hair dryer, mirrors, and benches.
  • Can I rent a towel or a yoga mat?
    Yes! We rent towels and yoga mats for $5 at the front desk.
  • How do I book a class, massage, or urban sweat for 2 people?
    You can book for multiple people online or over the phone.
  • How Do I Create an Account?
    Fill out the create your account form online. You can also set up an account by downloading the Raffa Yoga app and clicking Create Account.
  • Can I get an extension?
    Unfortunately, we do not offer an extension on services expiration dates. You can check on yoga class passes, packages, or services by going onto the Raffa App, click Profile and then Passes to see how many classes or services you have remaining and the expiration date.
  • What are your policies?
    For more information about cancellations, urban sweat, yoga, and general policies, please visit our policies page
  • How do I use my giftcard?
    When booking or purchasing through the Raffa app, you will find a Gift Card section within the Checkout. You should enter the letter and numbers listed under the barcode. You can also call us for assistance using the gift card for payment Call Raffa at 401 463 3335 if you'd like assistance with using a gift card or don't see the section to add.
  • How do I use my account credit?
    Account credit can be used during checkout when using the Raffa Yoga App. Not available on desktop, please call 401 463 3335 to speak with the front desk, so they can apply the credit for you while booking. If you are having trouble using the credit, please wait for assistance before booking. We do not offer refunds for purchases.
  • What Form of Payments Do You Accept?
    We accept cash, debit/credit cards, and digital wallets, such as apple pay. Mindbody does not accept Discover. Please use a different card.
  • Can I get a refund?
    We offer account credits for future use on any service at Raffa Life. We do not offer refunds to credit/debit cards.
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